Lake Forest Corporate Education Account Leadership Certificate Program
Drive Your Business Results Through Stronger Account Leadership
This program will help instill excellence in customer service leadership throughout your organization.
Through a group learning experience, participants in this program will:
• Enhance and expand mastery of critical customer account leadership skills that foster communication and collaboration
• Maintain customer satisfaction and customer loyalty
This intensive, award-winning six to nine-day program is delivered by a faculty of experienced business leaders selected for their high level of business expertise, demonstrated leadership skills, and genuine passion for teaching.
All LFCE programs are tailored to your industry and your organization’s culture to maximize learning, retention, and the application of new knowledge, attitudes, skills, and habits.
Program Benefits
> Analyze customer businesses and preferences
> Identify new opportunities to profitably satisfy customer needs
> Build strategic business relationships
> Practice effective negotiation techniques
> Practice effective communication, presentation, and advocacy skills
> Apply project management best practices to customer accounts
> Build effective problem-solving techniques that are tailored to your customer
Who Should Attend
> Account Managers
> Customer Service Professionals
> Sales Professionals
Program Format
> The learning continuum includes modules combined with project work.
Sample Program
• One 3-day session
• One 3-day session (approximately three months after the first session)
• Field work assignment between sessions
• Personalized coaching sessions available
> Highly interactive and designed specifically for your organization
> Facilitated by experienced practitioner faculty
> Features relevant case studies
> Features an interactive computerized simulation
> Opportunity to apply learning directly to your company projects
Follow-Up
Reinforcement measures help participants deliver a higher level of customer service on an ongoing basis.
